If you are having difficulty paying your gas and electric bills, we may be able to work out payment arrangements. Please call one of the telephone numbers below to reach a BGE office.

Purple Book – Financial & Support Programs 
BGE’s Purple Book is a collection of resources and information about assistance of all kinds – federal, state and local government benefits, as well as BGE programs and help from nonprofit providers.  It is available in English and Spanish.  Information about the following programs can also be found in the Purple Book.

Electric Universal Service Program (EUSP) and Maryland Energy Assistance Program (MEAP)
EUSP is a state program designed to help qualifying limited-income customers pay the electric portion of their bills. MEAP provides a grant for qualifying limited income customers and is available once each heating season.  However, customers may apply for either or both programs anytime during the year.  The programs provide: bill payment assistance; arrearage retirement; and targeted weatherization services.  Call 1-800-352-1446 for information. EUSP and MEAP applications and brochures are available for download from the Maryland Office of Home Energy Programs (OHEP) Web site.

Utility Service Protection Program (USPP) and Customer Assistance Maintenance Program (CAMP)
Customers who enroll in either EUSP or MEAP are eligible to enroll in the Utility Service Protection Program, which provides a means for limited-income customers, who qualify and comply with the payment terms of the USPP agreement, to protect their utility service.  In addition, all USPP-enrolled customers can earn a credit off their bill, ranging from $5 to $12 a month, depending on household income level, through the Customer Assistance Maintenance Program.  The credit is awarded for every month in which the bill is paid in full and on-time.  Call 1-800-352-1446 for information about the USPP, or visit the Maryland Office of Home Energy Programs (OHEP) Web site.

BGE Smart Energy Savers Program^SM
There's never been a better time to be energy-smart! BGE offers a host of empowering choices to help you conserve energy, save money and protect the environment. Take advantage of the variety of great programs, services and incentives today.

Limited Income Energy Efficiency Program
Income-qualified homeowners receiving energy assistance may be eligible for energy-saving services and quality home improvements already included in their BGE service. The program offers a wide range of ways to make a customer's home more energy efficient.  BGE can help reduce electricity and natural gas use, so customers spend less.  Based on the home's needs, improvements may include:

• Insulation
• Windows and exterior door repair or replacement
• Gas furnace and boiler repairs or replacements for natural gas customers
• Heat pump and central air conditioning tune-up, repair, or replacement
• High-efficiency lighting
• Major appliance replacement

To be eligible, you must receive energy assistance through the Maryland Office of Home Energy Programs (OHEP).  For questions on whether you qualify and how to apply, call 877.685.SESP (7377) or click here to learn more.

Weatherization Assistance Program (WAP)
If you qualify for MEAP, you may also be eligible to receive weatherization services through the Weatherization Assistance Program.  Ask about weatherization when you apply for your energy assistance grant or contact your local weatherization office, at 1-800-638-7781, or on the web: Maryland Weatherization Assistance Program.

Fuel Fund of Maryland
BGE partners with the Fuel Fund to make bill assistance available to eligible households.  BGE provides matching credits for customers who apply for and receive help from the Fuel Fund.  For more information, including where to apply, call the Fuel Fund at 410-821-3022, or visit them on the web:  Fuel Fund of Maryland.

Billing, Payment and Service Options:

• Billing Options
• Payment Options
• Disconnect and Reconnect

Other Resources

• Community Outreach Calendar
  BGE believes in supporting the communities in which we live, work and raise our families. We work hard to be a good corporate neighbor and to improve the quality of life in the communities we serve. Through our community partnerships and our Speakers Bureau Program, we are able to reach many of our customers with educational literature, and speak one on one to better understand your concerns.
• Save Money at Home
  Energy costs are rising, but you can save significantly by conserving energy at home. Find information and tools to begin saving energy and money.
• Tax Credits
  There is good news at tax time for qualified households. Learn about the Earned Income Credit and the Child Tax Credit.
• The United Way’s 2-1-1
  Features thousands of health and human services programs available to assist you - from child care and jobs to health care and insurance.  Visit the 2-1-1 Web site, or simply call 2-1-1.
• The Maryland SAIL (Service Access and Information Link)
  Provides online access to apply, renew, or learn about various social services offered by the State of Maryland.
• The State of Maryland’s Problemsolver
  Helps qualifying citizens locate and access a range of State assistive programs and services.